Your satisfaction is guaranteed when you order from Readingwithsunglasses.com. If your reading sunglasses are not the correct fit, a color you do not like or a reading lens strength that does not suit you, simply return them to us within 30 days of purchase free of charge.
If you would like to return your sunglasses please contact us within 30 days of purchase either by phone or email and we will provide you with an RAN (Return Authorization Number) as well as a prepaid USPS return label.
Items You Decide Not to Keep
You may return items you decide not to keep within 30 days, providing these items are unused and in their original packaging. (Please note that returned items that are either used or not in their original packaging may not be accepted or else incur a 20% restocking fee.)
- If we sent you the wrong item or you received a damaged or defective product, please call us at 585-678-9078 or send us an email to firstname.lastname@example.org so we can correct the problem immediately at our expense.
- Returns must normally be received within 30 days of your original invoice. If 30 days has expired and your sunglasses are unused and in perfect resellable condition we may provide you with a return label at a fee of $3.99. There will not be a restocking fee.
- Returned items must be unused and with the original packaging. (This does not apply to defective or damaged items.)
- We will refund your original payment method. Priority shipping charges are non-refundable.
Items Damaged in Shipping or Defective
Although we package every order carefully to prevent damage in transit, occasionally an item will arrive damaged or defective. Often there is no need to return damaged or defective items. Please contact Customer Service so we can correct this problem with the postal service immediately.
We understand receiving your sunglasses order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time, and in good condition.
Replacements for missing items or items damaged in shipping will be shipped at no additional cost using the same method that was selected when your order was submitted. If you ordered the product with expedited shipping, any replacements will be shipped using the same method.
Returning an International Order
If you are dissatisfied with an item, we want to quickly correct the problem. We will gladly replace or exchange the item, or refund the amount you paid. You may return items that are unsatisfactory within 30 days, providing they are unused and in their original packaging. Return International Shipping is the customers responsibility; we are not able to offer pre-paid shipping labels to international customers. If your order is received damaged or defective we will credit you back the return shipping charge that you have paid.
We encourage you to call our customer service or email us before returning a product so that we can provide you with the best shipping recommendations.